How does the insurance claims process work?
Once you report a claim to your insurance agent or insurance company’s claim service center, a claim number and adjuster will be assigned. You are free to select your own restoration company, or, if you do not have a preferred restoration company, your agent and/or adjuster may recommend or assign one to perform the mitigation and/or repairs for your claim. Unlike many franchise operations or limited-service restoration providers, we are able to handle the entire claims process (including complete structural and contents mitigation, cleaning, and repairs and all necessary paperwork) so you do not have to find or coordinate with multiple companies to complete the necessary cleaning and restoration. If you contract with us to handle your claim, our professional estimator will document the damage, create a 3D sketch of your property, inventory all contents, and write a comprehensive estimate to submit to your insurance adjuster for review and approval. In the interim, we will assign a dedicated project manager who is always available to answer your questions to coordinate all restoration activities and will begin any necessary mitigation. Once final insurance approval is obtained and insurance check(s) are issued, we will complete any remaining cleaning and repairs per your specifications. We do not require payment, including your deductible, for any services until all work has been completed to your full satisfaction. We will also work to assist you with your deductible to minimize or even eliminate your out-of-pocket expense.
Why is it important to be a certified firm and employ certified restoration technicians?
The Clean Trust (formerly the Institute of Inspection, Cleaning & Restoration Certification) is the premier certifying organization for cleaning and restoration companies. Technicians must attended Clean Trust-sponsored training sessions covering a range of specialized topics, pass rigorous examinations, and earn continuing education credits to become certified in various cleaning and restoration trades. Companies must employee certified technicians, provide continuous training and educational opportunities for its employees, and commit to a customer-focused code of ethics. These stringent requirements ensure a restoration firm and its technicians exceed industry standards for knowledge and professionalism, and the resulting certifications provide validation of and recognition for these professional qualifications.
Why is it important for Dun-Rite Restoration to be a member of industry associations?
Our membership in and certification by leading cleaning and restoration industry associations means we adhere to the highest standards of professionalism and commit to continuing education and training to better serve you. We work hard every day to meet and exceed the rigorous membership and certification requirements and earn the trust of our customers.
How much do you charge for your services?
Dun-Rite Restoration uses the same estimating software as almost all insurance companies and adjusters. Pricing for cleaning and restoration services comes from a standardized database for each US zip code and is updated monthly. This allows us to price our services fairly and consistently and receive insurance approval for reconstruction services as quickly as possible.
What if I am not satisfied with your cleaning and restoration services?
We are not satisfied and will not accept payment until you are completely satisfied with the services we have provided.
Where are you located?
We are located at 1223 Pee Dee Avenue in Albemarle, NC. For a map and directions, click here.
How can I contact you?
You may reach us at (704) 982-3511 or (704) 982-2612 during normal business hours. For after hours and emergency contact information, please visit the ‘Emergency Contact Information’ page in the ‘Contact Us’ section of the website. You may also email us at email@example.com.